Privacy Policy
Privacy Policy
Last updated: January 27, 2026
LabWiZ ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of healthcare information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
1. Information We Collect
1.1 Authentication Credentials
We collect your TrakCare username and password solely for the purpose of authenticating with the NHLS TrakCare system. These credentials are transmitted securely and are not stored on your device or our servers.
1.2 Session Information
We maintain session cookies and tokens necessary for maintaining your authenticated session with the TrakCare system. These are stored locally on your device and expire when you log out or after a period of inactivity.
1.3 Patient Data
Patient data, including lab results, is accessed in real-time from the TrakCare system. This data is displayed in the application but is not permanently stored on your device or our servers. Some data may be temporarily cached for performance purposes and is automatically cleared.
1.4 Usage Data
We may collect anonymous usage statistics such as app features used, error logs, and performance metrics. This information does not include any patient-identifiable information.
2. How We Use Your Information
- To authenticate and maintain your session with the TrakCare system
- To retrieve and display lab results and patient information
- To provide app functionality including search, favorites, and trends analysis
- To improve app performance and fix technical issues
- To ensure compliance with healthcare data regulations
3. Data Security
We implement industry-standard security measures to protect your information:
- All data transmission is encrypted using HTTPS/TLS protocols
- Authentication credentials are never stored in plain text
- Session tokens are securely managed and expire automatically
- Patient data is not permanently stored on devices
- Regular security audits and updates are performed
- Access to patient data requires valid TrakCare authentication
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information or patient data. We may share information only in the following circumstances:
- With the NHLS TrakCare system as necessary to provide the service
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transfer (merger, acquisition, etc.)
5. Healthcare Data Compliance
5.1 POPIA Compliance (South Africa)
LabWiZ complies with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully and in accordance with POPIA requirements.
5.2 Healthcare Data Standards
We adhere to healthcare data security standards and best practices. All patient data access is logged and audited through the TrakCare system.
6. Your Rights
You have the following rights regarding your information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to object to processing of your data
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Data Retention
We retain your authentication session information only for the duration of your active session. Patient data is not stored permanently on your device or our servers. Cached data is automatically cleared when you log out or after a period of inactivity. Anonymous usage statistics may be retained for analytical purposes.
8. Third-Party Services
LabWiZ integrates with the following third-party services:
- NHLS TrakCare System: For authentication and lab results access
- Firebase (if enabled): For user preferences and favorites storage
These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
9. Children's Privacy
LabWiZ is intended for use by healthcare professionals and medical students. We do not knowingly collect personal information from children under the age of 18. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
LabWiZ Privacy Policy
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